Claim assessments
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How a claim moves
Claims by outcome
Claims by stage
Claims by builder
Reported cause
Programme
Every open claim, what it is waiting on and when the builder expects it. Deadlines come from each builder's requirements on its purchase orders. Staff only: builders and insurers never see programme dates.
| Claim | Address | Builder | Stage | Since | Next action | Due |
|---|
Claim register
Every claim allocated to Measur3D. Select a claim for its detail.
| Claim | Address | Builder | Insurer | Reported cause | Date of loss | Attended | Outcome | Stage |
|---|
Findings
What each issued report found: the state of the system, the cause of any damage and the remedy recommended. Reports in preparation are not shown until issued.
| Claim | Suburb | System status | Cause of damage | Recommended remedy | Outcome |
|---|
Map
Where each claim is, coloured by outcome, with the Bureau of Meteorology stations whose observations the reports use. Filter to one claim or a group of claims. A claim's position comes from the GPS in its own photos; a claim with no positioned photo is listed under the map.
Closeout
What each claim still needs before it is finished: the issued report, our risk assessment, the invoice and the email to the builder. Invoices are drafted, never approved, from here; a person always presses Send.
| Claim | Builder | Report | Risk assessment | Invoice | Sent to builder | Outstanding |
|---|
Photos
The photos in each issued report, with the drone clips the report drew on. Select a photo or clip to view it full size.
Export
Bulk downloads. Issued reports come from the platform's private store through short-lived links; the register export is made in this browser. Both carry customer information: keep them in the claim folders, not in email.
| Claim | Builder | Report | Issued | Outcome |
|---|
Every claim with its builder, insurer, PO, stage, dates, outcome and issued report, as a spreadsheet (.csv).
Open a claim's photos from the Photos tab. A per-claim photo archive (.zip) needs a server step that is not built yet; photos from before the capture app are already in each claim folder.
Assessment method
How each claim is assessed and reported. The method follows Measur3D's methodology summary (E3D-SUN-SUM-001) and the Solar Assessment Report Standard.
Three questions, answered for every claim
Is the damage consistent with the reported event?
Outcomes
| Outcome in the report | Methodology finding | Used when |
|---|
How the system is inspected
- A ground inspection of the array, mounting, isolators, inverter, switchboard, meter and any battery.
- A drone survey of the array where it can be flown; the assessor chooses the method that gives sufficient evidence.
- The inverter's own readings and logs at attendance, and the retailer's interval data or monitoring history where available.
- Photos referenced to a fixed module or string scheme, used in every chart and table.
Report and sign-off
- Solar PV Assessment Report (E3D-SOL-ASR series): summary, three questions, findings, performance, cause, outcome, remedy, photo log.
- Reviewed by a technical reviewer and verified by a Registered Professional Engineer of Queensland (RPEQ) before issue.
- Every number traced to its source: photo, inverter capture, meter data, BoM or ICA.