Empower3D Solar Claims

Residential solar PV and battery claims

Claim assessments

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How a claim moves

Claims by outcome

The outcome printed in the issued report. It is a technical finding about the reported event; the claim decision rests with the insurer.

Claims by stage

Claims by builder

Reported cause

Programme

Every open claim, what it is waiting on and when the builder expects it. Deadlines come from each builder's requirements on its purchase orders. Staff only: builders and insurers never see programme dates.

Claim	Address	Builder	Stage	Since	Next action	Due

Claim register

Every claim allocated to Empower3D. Select a claim for its detail.

Claim	Address	Builder	Insurer	Reported cause	Date of loss	Attended	Outcome	Stage

Findings

What each issued report found: the state of the system, the cause of any damage and the remedy recommended. Reports in preparation are not shown until issued.

Claim	Suburb	System status	Cause of damage	Recommended remedy	Outcome

Map

Where each claim is, coloured by outcome, with the Bureau of Meteorology stations whose observations the reports use. Filter to one claim or a group of claims. A claim's position comes from the GPS in its own photos; a claim with no positioned photo is listed under the map.

Closeout

What each claim still needs before it is finished: the issued report, our risk assessment, the invoice and the email to the builder. Invoices are drafted, never approved, from here; a person always presses Send.

Claim	Builder	Report	Risk assessment	Invoice	Sent to builder	Outstanding

Photos

Site photographs by claim. Photos taken in the capture app open here at full resolution through short-lived links. Photos from attendances before the capture app are in the claim folder (03 Photos) and in the issued report's photo appendix; they are counted here, not uploaded.

Export

Bulk downloads. Issued reports come from the platform's private store through short-lived links; the register export is made in this browser. Both carry customer information: keep them in the claim folders, not in email.

Issued reports

Claim	Builder	Report	Issued	Outcome

Claim register

Every claim with its builder, insurer, PO, stage, dates, outcome and issued report, as a spreadsheet (.csv).

Full-resolution photos

Open a claim's photos from the Photos tab. A per-claim photo archive (.zip) needs a server step that is not built yet; photos from before the capture app are already in each claim folder.

Assessment method

How each claim is assessed and reported. The method follows Empower3D's methodology summary (E3D-SUN-SUM-001) and the Solar Assessment Report Standard.

Three questions, answered for every claim

Each answer is recorded with its basis: what was seen, measured or read, and from which source.

Is the damage consistent with the reported event?

Every row must line up for a finding of consistency. Evidence for the event itself comes from Bureau of Meteorology observations at the nearest stations (distance stated) and ICA catastrophe declarations only.

Outcomes

Outcome in the report	Methodology finding	Used when

"Consistent with the reported event" is Empower3D's technical finding. Whether a claim is covered is the insurer's decision; every report says so.

How the system is inspected

A ground inspection of the array, mounting, isolators, inverter, switchboard, meter and any battery.
A drone survey of the array where it can be flown; the assessor chooses the method that gives sufficient evidence.
The inverter's own readings and logs at attendance, and the retailer's interval data or monitoring history where available.
Photos referenced to a fixed module or string scheme, used in every chart and table.

Report and sign-off

Solar PV Assessment Report (E3D-SOL-ASR series): summary, three questions, findings, performance, cause, outcome, remedy, photo log.
Reviewed by a technical reviewer and verified by a Registered Professional Engineer of Queensland (RPEQ) before issue.
Every number traced to its source: photo, inverter capture, meter data, BoM or ICA.

Prepared by Empower3D Pty Ltd · Solar PV and battery claim assessments · Data current to —. A finding that damage is consistent with the reported event is a technical finding; the claim decision rests with the insurer. Commercial in confidence.